June 23, 2010
A sixteen-year veteran of Waycross College has been recognized by her peers for excellence in customer service.
Lynn Crews, administrative assistant for academic affairs, received the first-ever Waycross College Commendation for Excellence in Customer Service for the spring 2010 semester.
The award, which is brand new to campus, was created by WC’s Customer Service Committee. The committee’s mission is to reinforce the state of Georgia’s effort in providing better customer service to those who use the WC campus.
All WC employees are eligible to be nominated for the award, which is presented to the employee who has actively performed his or her duties for the college during fall or spring semester. According to the award’s criteria, the nominee should also have demonstrated WC’s five customer service commitments – courteous, helpful, accessible, responsive, and knowledgeable.
Dr. Mark Van Den Hende, vice president and dean for academic affairs and Crews’ immediate supervisor, said Crews not only met the award’s criteria but has consistently gone above and beyond what is asked of her on a daily basis.
“Lynn has taken responsibility for duties throughout the college, as needed, based on student needs and not just her territory or job description,” said Van Den Hende. “She has taken on numerous tasks without fanfare, additional compensation, and/or recognition.”
Van Den Hende said Crews has recently assumed responsibilities in areas beyond academics as a result of unfilled positions due to the state of Georgia’s continuing budget crisis. He said Crews has risen to the occasion each time a new challenge is presented.
“She completes these tasks often without supervision during the process. The tasks are always professionally organized and completed on time,” he said.
Roberta Lacefield, associate professor of mathematics, echoed Van Den Hende’s comments, lauding Crews for patiently handling any situation that may arise.
“Lynn stays aware of all aspects of academics,” said Lacefield. “If she doesn’t know the answer to a question, she finds it. If something needs to be done, she does it. She is always patient and professional.
“She is a student advocate,” Lacefield continued. “She assists faculty. She keeps her finger on the pulse of the college and the (University) System. I have gone to her with many questions and never has she told me it is not her job to know.”
Crews was presented with her award, along with a bouquet of flowers and a restaurant gift certificate, at a recent faculty/staff assembly. As the institutional award winner, Crews will be nominated for the statewide Governor’s Commendation for Excellence in Customer Service.
Waycross College has been a proud member of the University System of Georgia since the college’s founding in 1976.
Director of Development and Community Services
Lynn Crews (center), administrative assistant for academic affairs, was the first recipient of the Waycross College Commendation for Excellence in Customer Service. Dr. Neil Aspinwall (right), vice president of enrollment and student services and WC’s customer service champion, presented Crews with her award. Crews’ father, Phillip Hausladen, attended the presentation. (Photo courtesy of Steve Jeffords)