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Telephone Quick Reference Guide

4610 & 4621 SW IP
Telephone Guide

 

Features Covered Call Forwarding Call Log Conference Hold Mute Phone Directory (Web) Redial Reset Phone Speakerphone Speed Dial Transfer

Avaya 4610

Avaya 4621

Call Forwarding

To activate Call Forwarding:

1. Dial *74 from the line you would like to forward.

   You should hear dialtone again.

2. Dial the number to which you would like to forward your calls.

3. After you hear two short tones, hang up.

To deactivate Call Forwarding:

1. Dial *73 from the line on which you would like to deactivate call forwarding.

Call Log

To navigate through the Call Log:

1. If you want to review your outgoing calls, press the Outgo softkey.

   If you want to review the calls you received and answered, press the InAns softkey.

   If you want to review the calls you missed, press the Missed softkey.

2. If you want to see detailed information about a call on any of the Call Logs, press the Line/Feature button to the left or right of that entry.

   When you are ready to return to the Call Log Main screen from a Detail screen, press the Return softkey.

To view a Call Log:

1. To access the Call Log application, press the Log softkey.

To call a party listed in the Call Log:

1. Press the Log softkey at the bottom of the display area.

2. If the party you want to call is in a Call Log other than the one for Missed calls, press the softkey representing the Call Log on which that entry appears (either Outgo or InAns ).

3. If the party you want to call appears, proceed to Step 4.

   If the party you want to call is not displayed, press the Page Right () button to display the next page of entries, continuing until the number/party you want is displayed. You can also press the Page Left () button to display the preceding page of entries.

4. Press the Line/Feature button associated with the name/number of the person you want to call.

5. Select Call.

6. Proceed with the call as you normally would.

To delete all entries from a Call Log:

1. To access the Call Log application, press the Log softkey.

2. Navigate to the Call Log screen containing the entries to be deleted.

3. Press the Delete All softkey.

4. Visually verify that you want to delete all entries for the Call Log.

5. If you want to complete the deletion of all entries for this Call Log, press Delete.

6. To exit the Call Log application, press the Phone/Exit
   () button.

To delete a single Call Log entry:

1. To access the Call Log application, press the Log softkey.

2. Navigate to the Call Log screen containing the entry to be deleted.

3. Press the Line/Feature button corresponding to the call to be deleted.

4. Press the Delete softkey.

5. Visually verify that you want to delete the name and number displayed.

6. If you want to complete deleting this Call Log entry, press Delete.

7. To exit the Call Log application, press the Phone/Exit
   () button.

Conference

To add another party to a call:

1. Dial the first party, then press the Conference () button.

2. Dial the number of the next party and wait for an answer.

3. Press the Conference () button again to add the new party to the call.

4. Repeat Steps 1- 3 for each party you want to conference in to the call.

To add a held call to the current call:

1. Press the Conference () button.

2. Press the Line/Feature button of the held call.

3. Press the Conference() button again.

To drop the last person added to the call:

1. Press the Drop () button.

Hold

To place a call on hold:

1. Press the Hold () button.

To retrieve the held call:

1. Press the Line/Feature button on which the call is being held.

   or, Press the Hold () button.

Mute

To prevent the other person on the line from hearing you:

1. Press the Mute () button.

To permit the other person on the line to hear you again:

1. Press the Mute () button again.

Phone Directory (Web)

To view the Waycross College phone directory:

1. Press the Web softkey.

To navigate directories:

1. If you want to browse the listing of departments, press the Dept softkey.

2. If you want to browse the listing of employees, press the Empl softkey.

3. To scroll up and down the listings, press the Up and Down Arrow softkeys on the right of the display.

To call a listing from the directory:

1. Press the softkey to the left of the listing you would like to call.

To exit the phone directory:

1. To exit the Call Log application, press the Phone/Exit () button.

Redial

To redial the last number called:

1. Press the Redial () Feature button.

To redial using a list of the last six numbers called:

1. Press the Redial () Feature button.

2. Press the Line/Feature button associated with the number you want to redial.

3. Proceed with the call.

Reset Phone

To power cycle the IP Telephone:

1. Unplug the phone, then plug it back in.

Speakerphone

To place or answer a call without lifting the handset, or to use the Speakerphone with any feature:

1. Press the Speaker () button.

2. Place or answer the call, or access the selected feature.

To change from the speakerphone to the handset or headset:

1. Pick up the handset.

   or, Activate the headset.

To turn the speaker off during a call:

1. Lift the handset.

   or, Activate the headset.

To turn the speaker on during a call:

1. Press the Speaker () button.

To adjust the speaker volume:

1. Press the Volume Control ( ) button until you reach the desired volume level.
   

To end a call while the speaker is active:

1. Press the Speaker button.

Speed Dial

To add a speed dial button:

1. Access the Speed Dial application by pressing the SpDial softkey.

2. Press the Add softkey.

3. Use the dialpad to enter the name of the person being added to a Speed Dial button.

4. Press the Line/Feature button to the left or right of the Number field.

5. Use the dialpad to enter the telephone number of the person for whom you are adding the Speed Dial button.

6. Verify that the Name and Number entered in Steps 3 and 5 are correct.

7. Press the Save softkey to add the information to a Speed Dial button.

8. To add another Speed Dial button, repeat this procedure from Step 2.

9. To exit the Speed Dial application, press the Phone/Exit () button.

To add a call log entry to a speed dial button:

1. Navigate to the Call Log screen containing the party for whom you want to create a Speed Dial button.

2. Press the Line/Feature button to the left of the party for whom you want to create a Speed Dial button.

3. Press the AddTtoSD softkey.

4. If you need to make changes to the name or telephone number, you can do so now.

5. Press the Save softkey.

6. When you are ready to exit the Speed Dial application, press the Phone/Exit () button.

To add a speed dial button for a Website telephone number:

1. Press the Add to SD softkey.

2. Change the telephone number, if required.

3. Press the Line/Feature button to the left of the Name field, then change the name if required.

4. Press the Save softkey.

5. To exit the Speed Dial application, press the Phone/Exit () button or select another application if applicable.

To dial a party using a Speed Dial button:

1. Press the SpDial softkey at the bottom of the display screen.

2. If the party you want to call appears on the display, proceed to Step 3.

   If the party you want to call is not shown, press the Page Right () button to display the next page of entries, continuing until the number/party you want is displayed. You can also press the Page Left () button to display the preceding page of entries.

3. Press the Line/Feature button associated with the name/number of the person you want to call.

4. Pick up the handset, activate the headset, or use the Speakerphone to proceed with the call.

5. Hang up the handset, deactivate the headset, or press the Speakerphone () button to end the call.

To update speed dial button label information:

1. To access the Speed Dial application, press the SpDial softkey.

2. Use the Page Left and/or Page Right buttons as appropriate until the entry you want to update is displayed.

3. Press the Edit softkey.

4. Press the Line/Feature button that corresponds to the button you want to update. If the button to be updated is not displayed, press the Right or Left Arrow softkey until the button to be updated appears.

5. Change the telephone number as appropriate.

6. Press the Line/Feature button to the left of the Name field, then change the name as appropriate.

7. Press the Save softkey.

8. To update another Speed Dial button, repeat this procedure from Step 2.

9. To exit the Speed Dial application, press the Phone/Exit () button.

To delete a speed dial button label:

1. To access the Speed Dial application, press the SpDial softkey.

2. Use the Page Left and/or Page Right buttons as appropriate until the entry you want to delete is displayed.

3. Press the Delete softkey.

4. Press the Line/Feature button that corresponds to the button you want to remove. If the button to be deleted is not displayed, press the Right or Left Arrow button until the button to be removed appears.

5. Visually verify that you want to delete the Name and Number displayed, then press Delete.

Transfer

To send a call to another telephone:

1. With the call active (or with only one held call and no active calls), press the Transfer () button.

2. Dial the number to which you want to transfer the call.

3. If you do not want to announce the call, press the Transfer () button again and proceed to Step 6.

   If you wish to wait for an answer and announce the call, go to Step 4.

4. Remain on the line and announce the call.

5. Press the Transfer () button again.

6. Hang up your handset.

 

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